ONLINE PRIVACY STATEMENT
There is a full privacy statement below which you are free to read – this initial section provides a summary of what data we collect and what we do with it in simple and straightforward terms. Summary of our policy. If you have any questions at all, feel free to email us on firstname.lastname@example.org
Online data – we use google analytics to collect overall data on the number of visitors to our site and what they do when they are there. So, for example, if 100 people viewed our home page and then 86 of them viewed our services page, we can see that information. We also review how long people stay on our site and broadly where they come from down to a regional level. We do not store or collect any data on IP addresses or use that data to identify individuals. Although this information may be available through google analytics, it is not used by us or processed in any way.
Customers – we collect the names and addresses of our customers as well as their contact details for the purposes of delivering on the contracted work. This is necessary if we are going to be able to deliver on our customers’ requirements. Clearly, it would be difficult to confirm details, contact customers and supply our products if we didn’t know their name or address. Similarly, we need to be able to ring customers to discuss details and confirm appointments. We communicate with our customers during the delivery of the work on the legal basis of contractual obligation. Once we have completed our work, we store customers’ data for 7 years after last contact – at which point it is securely destroyed (shredded). We also may want to send mailings and marketing to our customers done on the basis of legitimate business interest. It is in our interest to keep in touch with our customers. We attempt to chose the least intrusive method of communication and believe it is in our interest to remain in contact with our customer.
All customers and prospects can opt out of receiving any communications, other than those mandated by our contractual obligations, Business Prospects – we source and collect the details of businesses for the purposes of marketing for the Tatton Group. We will send out email newsletters, direct mail and make sales calls. This is done on the basis of legitimate business interest. It is in our interest to communicate with businesses in our area to sell our services and it is in their interests to receive our communications.
All customers and prospects can opt out of receiving any communications by clicking here.
We pass on data to our approved suppliers if required, to complete the work clients have requested. For example, it is necessary sometimes to pass customers’ details on to cleaning companies, engineers. We also pass on business email addresses to our marketing suppliers for the purposes of email marketing. We do not sell your data or pass it on to unrelated third parties.
We keep your data as secure as possible, respecting your right to privacy at all stages.
You have the right to be forgotten by us. If you want to be forgotten, please by clicking here. We will remove all the data we hold other than what is required under our contractual obligations. We also need to store some data, in a secure place, to ensure that we remember your request to be forgotten (for example, should we need to restore systems from a backup, we need to know, to remember, that you wanted to be forgotten).
As part of handling and processing your data we have a designated Data Controller who is your first point of call should you have any issues or questions about what we do, or why we do it.
Our Data Controller is:
Tatton Group The Estates Office, Arden Park, Mobberley Rd, Altrincham WA14 3SF
FULL PRIVACY STATEMENT YOUR RIGHT TO BE INFORMED
How we collect your data – We collect your data from phone calls, emails, letters and direct contact, and in the case of Businesses from web search engines, directories and websites.
Lawful basis of our processing – we process data under our contractual obligations to you, and also under our legitimate business interests. Contractual obligations: it is necessary for us to process your data to deliver on our contractual obligations. Legitimate business interest: it is in our legitimate business interests to keep you informed of our products and services with the purpose of retaining your custom for future purposes, or, if you are not currently a customer, for the purposes of hopefully supplying you with our services.
When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws.
We are aware that our legitimate business interests do not automatically override your interests and so we will not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
We collect a range of data– including, name, address and contact details – phone and email, as is required to deliver on our contractual obligations.
We may share this data with other relevant third parties such as our trade suppliers who you would expect us to share with to deliver on the contractual obligations (for example cleaners, engineers, other members of our group). We also share contact details with our appointed marketing agency to support our marketing campaigns. We do not sell your data to any third parties.
We do not transfer data outside of the UK or EEA. However, by the nature of the Internet, the personal data you supply through this website may be sent electronically to servers anywhere in the world – google analytics data for example is, we believe, stored and transmitted worldwide. So, there are occasions when your data may be used, stored and processed anywhere in the world, including countries outside the European Economic Area. If any transfers of the data occur outside the EEA, we will ensure that all reasonable security measures are taken and that any third-party processors will be required to process the data in accordance with GDPR. We are not aware of any way to completely prevent this from happening.
We retain all data for a maximum of 7 years from last purchase or last contact after which it is securely destroyed.
You can find more information on your individual rights on the ICO website by clicking here
You can withdraw your consent for any aspect of our data processing at any time by clicking here
Please be aware we have to process and maintain data to support our contractual obligations to you and to third parties – for example insurance companies – so withdrawing your consent will not necessarily mean all of your data is deleted. We will retain what is necessary to fulfil our contractual obligations, and also an identifier to ensure we do not collect your data again so we have a record that you have asked us not to process your data.
You can also lodge a complaint with the ICOif you feel we have not lived up to our obligations by clicking here
In order to provide you with the best tailored experience of our site, we will need to place small text files, or ‘cookies’, or your computer. Most cookies that we use are ‘session’ cookies and only exist for the time that you are using our site. They perform functional tasks such as remembering that you are logged in as you move from page to page, or to pre-load your personal details into forms to save you time.
We also track cookies anonymously to fuel our site analytics, learn how to improve your experience and hone the relevance of our products and services.
You can set your browser to reject all cookies. Please note that if you do this then certain areas of this website will not be able to function for you. Choose a browser setting that rejects third-party cookies but allows the benign, functional ones that make the good stuff work.
External links to any site other than ours are not our responsibility – obviously we cannot control how any other business handles your data.
Security– You can rest assured that all of your personal data is kept secure. Unfortunately, no data transmission over the Internet is guaranteed 100% secure but we do take appropriate steps to protect the security of your personal data as required under our obligations under GDPR. We treat your data as you would expect, applying security measures as appropriate.
We endeavour to keep your personal data accurate and up to date. If you become aware of errors or inaccuracies, please Contact us by clicking here
Copyright– All of Tatton Group logos and contents of this website (including text, design and graphics) are trademarked and copyrighted materials of either Tatton Group or its partners. All rights are reserved.
Online Advertising We May Use – We reserve the right to use Google AdWords Remarketing to advertise ourselves across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of our website you have viewed by placing a cookie on your internet browser. The cookie does NOT in any way identify you or give access to your device. Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.
How to Opt Out of Remarketing and Advertising – If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager.
This Policy was updated on 8th July 2019
DATA RETENTION POLICY
We store your data as securely as is practical, respecting your privacy. It is stored in a few locations: our offices, in the case of analytics on the web, and some with our appointed third parties (for example our cleaners). We store data for a maximum of 7 years after the point of last contact, after which it is securely destroyed. It is a requirement for us to retain data, where it is relevant to insurance companies or other providers, or where there is a contractual obligation.
We believe that 7 years is a reasonable time scale, allowing us to retain information should it be required.
Data is securely deleted and/or shredded at the end of the retention period.
A small amount of data – such as analytics data on our website – is stored permanently. We are not aware of any way to delete this data.